Frequently Asked Questions
Everything you need to know about our organic skincare solutions.
Are Pai Skincare products suitable for sensitive skin?
Yes, our products are specifically formulated for sensitive and reactive skin. We use high-quality organic ingredients and avoid common irritants like synthetic fragrances, alcohol, and harsh detergents.
Is Pai Skincare a cruelty-free and vegan brand?
Absolutely. We are certified by Leaping Bunny and the Vegan Society. We never test on animals and do not use any animal-derived ingredients in our formulations.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your skincare essentials sooner.
What is your return policy?
We offer a 90-day satisfaction guarantee. If a product isn't right for your skin, you can return it within 90 days for a full refund or exchange, even if it has been opened.
Where are your products manufactured?
All Pai Skincare products are developed and manufactured in our own London-based facility to ensure the highest standards of quality and efficacy.
How should I store my products?
To maintain the potency of our organic ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.