Returns & Exchanges

At Pai Skincare, we want you to love your skin; if a product isn't right for you, we offer a 90-day window for returns or exchanges to ensure your complete satisfaction. Our goal is to make the process as seamless as possible so you can find the perfect match for your sensitive skin.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the products in their original packaging, ensuring they are securely sealed to prevent damage during transit.

• 3.
  Label and Post

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.